Refund and Returns Policy

Effective Date: January 16, 2025

Address: 10115 High Pine Ct, Ellerslie, Maryland
Phone: (301) 759-3181
Email: info@opulentbathinteriors.com
Website: opulentbathinteriors.com

At Opulent Bath Interiors, we are committed to providing our customers with high-quality tablets and an exceptional shopping experience. We understand that sometimes a product might not meet your expectations, and we want to make the return and refund process as straightforward and transparent as possible. This Refund and Returns Policy outlines our procedures, conditions, and timelines for returns, exchanges, and refunds. By purchasing from our website, opulentbathinteriors.com, you agree to the terms and conditions outlined below.

1. Our Commitment to Customer Satisfaction:

Your satisfaction is our top priority. We strive to provide accurate product descriptions and images, and we encourage you to carefully review these details before making a purchase. However, we recognize that there may be instances where you need to return a product. This policy is designed to guide you through that process.

2. Eligibility for Returns:

To ensure a smooth return process, please adhere to the following guidelines. To be eligible for a return and refund, the following conditions must be met:

  • Return Window: You must initiate the return process within 14 calendar days from the date of delivery. After 14 days, we will not accept returns, unless there is an extenuating circumstance and that you have contacted us immediately after realizing.

  • Product Condition: The product must be in its original, unused, and undamaged condition. It must be returned in the same condition it was received, free from any signs of wear, scratches, or alterations.

  • Original Packaging: The product must be returned with all original packaging, including boxes, manuals, protective films, inserts, and any other accessories that were included in the original shipment. All packaging components must also be in undamaged condition.

  • Proof of Purchase: A valid proof of purchase, such as your order confirmation email, invoice, or packing slip, must be included with your return.

  • Non-Returnable Items: Certain items, such as opened software, for hygiene reasons, or products specifically marked as non-returnable, are not eligible for returns. Please review product descriptions carefully before purchasing.

3. Initiating a Return:

To initiate a return, please follow these steps:

  1. Contact Customer Support: Send an email to our customer support team at info@opulentbathinteriors.com within the 14-day return window. Include your order number, the product you wish to return, and the reason for your return. Please provide as much detail as possible.

  2. Return Authorization: Our customer support team will review your request and, if eligible, will provide you with a Return Authorization Number (RAN). This RAN must be included with your returned product.

  3. Packaging and Shipping: Carefully package the product and all its components in their original packaging to prevent damage during transit. Affix a return shipping label with the RAN clearly marked on the package. We recommend that you use a trackable and insured shipping method, as we are not responsible for lost or damaged returns.

  4. Ship the Return: Ship the product back to the return address that our customer support team will provide. You are responsible for the return shipping cost, except in cases where the return is due to a verifiable error on our part, such as the shipment of a wrong or defective product.

4. Return Shipping Costs:

As mentioned, the customer is generally responsible for all return shipping costs unless the return is a result of:

  • Our Error: If we shipped the wrong item, the item arrived damaged, or was defective. In such instances, we will provide you with a prepaid return shipping label or reimburse your reasonable shipping costs upon verification of the issue.

  • Defective Product: If your tablet malfunctions within the manufacturer’s warranty period, we will assist you with the warranty process and may provide a pre-paid shipping label, if needed. Please contact our customer service team for details.

In all other cases, return shipping costs are your responsibility. We recommend you use a traceable and insured shipping method, as we cannot be held responsible for packages that are lost or damaged during the return transit.

5. Inspection and Approval of Returns:

Upon receiving your return, our team will carefully inspect the product to ensure it meets the eligibility criteria outlined above. The inspection process will include the following:

  • Verification of Condition: We will verify that the tablet is in its original condition, free from any damage, marks, or signs of use.

  • Verification of Packaging: We will inspect that all original packaging components are in place and in acceptable condition.

  • Verification of Components: We will ensure that all included accessories are returned with the product.

  • Verification of RAN: We will check that the Return Authorization Number (RAN) is present and matches our records.

If your return meets all of our criteria, we will proceed with the refund process. If the return does not meet our eligibility requirements, we will contact you with further details. In such cases, we reserve the right to reject the return and ship the product back to you at your expense.

6. Refund Process:

Once your return has been approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional processing time for the refund to appear in your account, depending on your bank or payment provider. Please note:

  • Original Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to an error on our part or a defective product.

  • Refund Amount: The refund amount will be the full purchase price of the returned item, excluding any initial shipping costs, if applicable.

  • Partial Refunds: In some cases, a partial refund may be issued if the product is not returned in its original condition or if there are missing components.

7. Exchanges:

Currently, Opulent Bath Interiors does not offer direct exchanges. If you wish to exchange a product for another one, you must return the original item following our return procedure and place a new order for the desired product.

8. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately at info@opulentbathinteriors.com within 48 hours of receipt. Provide your order number, details of the damage or defect, and photos or videos if possible. We will work with you to resolve the issue by:

  • Providing a Replacement: If the product is in stock, we will ship a replacement to you free of charge.

  • Providing a Refund: If a replacement is not available, we will issue a full refund, including any shipping fees incurred.

  • Offering Repair: Depending on the nature of the defect, we may offer to have the product repaired by the manufacturer.

9. Non-Compliance with Policy:

We reserve the right to refuse a return or charge a restocking fee if the return does not comply with this policy. This includes returns that:

  • Do not meet the stated timelines.

  • Are not in the original condition.

  • Are missing components or packaging.

  • Do not have a valid RAN.

  • Are for non-returnable items.

In such cases, we will notify you of the issue and return the product to you at your expense.

10. Policy Updates:

Opulent Bath Interiors reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Please review this policy periodically for any updates. Your continued use of our website and purchases after the policy has been updated signifies your acceptance of the new policy.

11. Contact Information:

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact our customer support team:

Opulent Bath Interiors
10115 High Pine Ct
Ellerslie, Maryland
Phone: (301) 759-3181
Email: info@opulentbathinteriors.com
Website: opulentbathinteriors.com